As of December 20th 2022, a fixed return fee of $4,95 (plus applicable taxes) will be deducted from the eligible refund amount.
If you regret your purchase, you can return the item(s) to us within 30 days of the order date. Items must be sent back in their original condition — unworn and unwashed, with all hang tags and labels attached. We accept both regular price and sale items.
Final Sale items will not be accepted for return. If returned, they will not be refunded or sent back. The same goes for past due or defective items.
Boxers, socks, Advent Calendar and fragrances are final sale and will not be accepted for return or refund.
At this time, items purchased online cannot be returned or exchanged in-stores. Likewise, our distribution centre will not accept any returned items originally purchased in JACK & JONES stores.
Unfortunately, it is not possible to exchange items purchased at JACK-JONES.CA. If you wish to exchange an item, you need to return it in its original condition for a refund before placing a new order.
Shipping fees for returned items are non-refundable.
HOLIDAY RETURN POLICY
Order placed between November 1st 2023 & December 14th 2023 (inclusively) can be returned until January 14th 2024.
Starting December 15, the 30-day policy will be in effect. Please note that items ordered online cannot be returned or exchanged in our stores.
The extended policy excludes Final Sale items.
HOW TO RETURN AN ITEM
HAVE YOUR ORDER NUMBER ON HAND.
You can find this number by checking your confirmation email or logging into your JACK-JONES.CA account and checking your order history.
CLICK HERE TO START THE RETURN PROCESS
Or visit the following link: jack-jones.ca/returns.
PRINT YOUR RETURN LABEL
Once you’ve printed your return label and attached it to your package, drop your parcel off at any Canada Post location.
IF YOU ARE RETURNING A DAMAGED ITEM
Please send 3 photos of the item to Canadasupport@bestseller.com before proceeding with the return.
- The goods are your responsibility until they reach our warehouse.
- As soon as we have processed your return, we will issue a refund (excluding shipping costs) to the credit card used to place the original order.
- Please allow up to two billing cycles for your funds to appear back on your credit card. The exact additional delay depends on your bank and credit card provider.