All returns are free.

If you regret your purchase, you can return the item(s) to us within 90 days of the order date. Items must be sent back in their original condition — unworn and unwashed, with all hang tags and labels attached. We accept both regular price and sale items.

Please note that all Final Sale items will not be accepted for return. If returned, they will not be refunded or sent back.

Due to hygienic reasons, all lingerie products, boxers and socks are considered final sale items, and will not be accepted for return or refund. The same thing goes for our fragrances.

At this time, items purchased online cannot be returned or exchanged in-stores. Likewise, our distribution centre will not accept any returned items originally purchased in JACK & JONES stores.

Unfortunately, it is not possible to exchange items purchased at JACK-JONES.CA. If you wish to exchange an item, you need to return it in its original condition for a refund before placing a new order.

Please note that shipping fees for returned items are non-refundable.



We are proud to say that we have gone paperless, and the returns process is simple and easy.

To return an item:

  • Have your Order Number on hand. You can find your order number in your confirmation email or by logging into your JACK-JONES.CA account and checking your order history
  • If your order number begins with the letters JJ:
  • If your order begins with 5000 :
  • Once you’ve printed your free return label and attached it to your package, drop your parcel off at any Canada Post location.

*Note: If you are returning a damaged item, please send 3 photos of the item to before proceeding w its return.

The goods are your responsibility until they reach our warehouse.

As soon as we have processed your return, we will issue a refund (excluding shipping costs) to the credit card used to place the original order.

Note: Please allow up to two billing cycles for your funds to appear back on your credit card. The exact additional delay depends on your bank and credit card provider.