Welcome to Customer Service


Opening Hours

Monday to Thursday 9.00 to 5.00 PM ET

Friday 9.00 to 3.00 PM ET


We ship using Canada Post Standard Expedited delivery and process orders every business day from our warehouse in Montreal, QC. A flat rate of $4.95 is applied for shipping on each order. The standard delivery time is 5-10 business days.  

Note that these delivery times do not act as a guarantee. The website is dependent on Canada Post delivery, which may be affected by unforeseen delays such as inclement weather.  



JACK & JONES is offering shipping to the USA for November 25, 2016 only. All orders will be placed in CAD and must have a value less than 800 CAD. All orders will be shipped from our distribution center in Montreal, CA and delivered using USPS.

Contact us for more information.