It is not possible to exchange items purchased at jack-jones.ca/veromoda.ca. If you wish to exchange, you need to return the item(s) for a refund and place a new order. All returns for refund must be in line with our Return Policy.
You must contact our customer service team by email or phone to cancel your order. We cannot guarantee that your order will be cancelled.
If one or more items that you ordered are not available at time of shipment, these items will not be listed in your shipment confirmation email. You will not be receiving these items in a subsequent shipment. Note that you will only be charged for items that ship.
If you have received an incorrect product, we recommend you contact our customer service team through our contact form. They will then assist you further.
First, check if your confirmation email has been marked as spam in your inbox. If you cannot find your email, contact our customer service team to receive any information.
We will do our best to change the shipping address on your order before it has shipped. Contact one of our customer service advisors contact form as soon as possible and they will assist you further.
It is possible that an item has been removed from the site due to a change in season or because it is out of stock.
It is currently not possible to buy a gift card online. You may purchase a gift card in any JACK & JONES/VERO MODA store in Canada.